משרה 12705 | דרוש/ה API Developer בכל הארץ

דרוש/ה API Developer בכל הארץ

כל הארץ ₪בראיון

משרה מלאה 2026-08-09 18:08:15

פרטי המשרה

"Why are we paying $150k/year for senior developers to write customer support emails?" There is a classic growth bottleneck in many seed/round A SaaS startups You scale customers, support tickets spike, and your customer success team is flooded. Because the product is complex, they don't have the technical answers. Who do they message? The developers. Suddenly, your highest-paid team members are losing 5–10 hours a week on support tickets, explaining basic API integrations, UI flows, and edge cases. If you are scaling your customer base, your support tickets shouldn't grow at the same rate. How to break the linear ticket-to-user ratio Audit the "Frequent Offenders": Identify the top 5 questions driving 40% of your ticket volume. Build a "UX-First" Self-Service Layer: Not just a dry wiki, but a structured knowledge base with step-by-step interactive paths that resolve issues in 3 clicks. Shift Left: Put documentation directly where the user gets stuck inside the app. If you keep your dev team focused on shipping code instead of answering tickets, your velocity skyrockets. CPOs & Founders: How is your team balancing shipping new features with documenting what you already have?.